Shipping policy
Shipping Policy
Processing Time
Ready-to-ship items (open-edition prints, small originals, and merchandise) are packed and shipped within 3–5 business days of your order.
Custom pet portraits and commissioned originals require additional studio time. Standard turnaround is 2–4 weeks from the date artwork details and reference photos are approved. You will receive an email with a progress update and an estimated ship date once your piece is underway.
Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods and Rates
Shipping is calculated at checkout based on destination, package size, and selected service. We ship within the United States via USPS and UPS.
- Standard (3–7 business days)
- Expedited (2–3 business days)
- Large or framed originals ship via UPS Ground with signature confirmation
Free standard shipping is available on U.S. orders over $150.
Packaging
All work is packed to studio standards. Prints ship flat in rigid mailers with acid-free backing or rolled in heavy-duty tubes depending on size. Original paintings are wrapped in glassine, corner-protected, and double-boxed. Framed pieces ship with corner guards and foam padding.
Local Pickup
Local pickup is available for customers in the Los Angeles area at no charge. Select "Local Pickup" at checkout and you will receive an email when your order is ready, typically within 2–3 business days. Pickup is arranged by appointment; please bring your order confirmation and a photo ID.
Tracking
A tracking number is emailed to you as soon as your order ships. Please allow up to 24 hours for tracking to update with the carrier.
Damaged or Lost Shipments
If your artwork arrives damaged, contact us within 7 days of delivery at [your email] with photographs of the packaging and the piece. Damaged originals and prints will be replaced or refunded.
If a package is confirmed lost in transit by the carrier, we will file a claim and send a replacement or issue a full refund. We are not responsible for packages marked delivered by the carrier but reported missing; please ensure your shipping address is secure.
International Orders
International shipping is available on request for select items. Customers are responsible for all duties, customs fees, and import taxes assessed by the destination country. Contact us at [your email] before ordering for a shipping quote.
Address Accuracy
Please double-check your shipping address at checkout. We are not able to reroute packages once they have shipped, and re-shipping costs for undeliverable addresses are the customer's responsibility.
Questions
Email jakebailey389@gmail.com and we will respond within 1–2 business days.